FAQS

Welcome to the Promotech Inc. FAQ Center! At Promotech our mission is to meet our customer needs and provide excellent customer care. We created the Promotech FAQ section to make sure that every experience with Promotech Inc. offers the best price, efficient service and customer satisfaction.

Shopping at Promotech Inc

Does Promotech have a retail store-front? How can I visit your shop and purchase something there?

Yes, Promotech Inc. has branches island wide. The Promotech MEGASTORE is located at The Sheraton Mall and is open from 9am to 9pm, Monday to Saturday (6 days a week) plus extended hours and Sundays during the Christmas season.
Promotech Warrens is located at The DOME Mall at Warrens and is open from 9am to 6pm, Monday to Saturday.
The Promotech Head Office is located at Bond #9, Kendal Hill, Christ Church, Barbados and is open from 8am to 5pm Monday to Friday.
The Promotech Online Store is open 24 hours a day, 7 days a week.
Regardless, of online or retail store services, our Customer Service Representatives are on duty to provide you with excellent customer service and support

 

Can I pick up an order? Where is the pick-up center?

Yes, you can pick up orders at any of our branches- Promotech MEGASTORE at The Sheraton Mall, Promotech Warrens at The Orange Mall at Warrens or from the Promotech Head Office at Kendal Hill all located in Barbados. Please contact us for more contact information

 

Does Promotech Inc. offer free Delivery?

Yes, Promotech provides free delivery island wide (Terms and Conditions apply). For more information you can contact any of our locations and one of our Customer Service Representatives can assist.

 

Does Promotech Inc. offer price matching with other computer retailers?

Yes, Promotech Inc. is known island wide for its best price, match price policy. We offer any price match for our products provided that the competitive price is being offered by a local physical retail front in Barbados. Our prices are updated at our retail stores and on our online branch daily. Promotech Inc. is a well-established computer store and has very low margins on all our products to provide customers with the best prices

 

Does Promotech Inc. accept phone, fax or email orders?

Yes, we do accept phone, fax and email orders. Fax: 246-428-4454 Corporate customers please fax/email your company purchase order.

 

Payment Information

What payment methods does Promotech Inc. accept?

We accept Visa, MasterCard, Debit Cards, Cheques and cash payments only. We do not charge your account until we have shipped your order. We also accept Company Cheques for all pre-approved corporate customers and Government Cheques for Government Purchase orders. Identification must be provided when paying by credit card or cheque.

Return Policy Information

What is the standard return policy for Promotech Inc. products?

Products sold by Promotech Inc. are supported by our Standard Return Policy unless otherwise indicated. Merchandise under our Standard Return Policy may be returned within 7 days of the original invoice date for a refund (subject to 15% restocking fee) or within 15 days of the original invoice date for a replacement.

Warranty Policy Information
Products with manufacturer defects will be repaired under warranty. If products can not be repaired they will be replaced. All products are covered under 3 months warranty from the time of purchase. Desktop and notebook computers are covered by a one year warranty.

What is Promotech Inc's Software Return Policy?

Software is non-refundable and can not be exchanged. Please confirm that your hardware meets the software’s minimum requirements before ordering.
Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis. If you have any questions, please contact our technical department to provide assistance and customer support.
This policy is in place to protect our customers from software piracy.

I've bought a product but I have changed my mind, can I return it?

We will accept return goods for refund if the item is not as described. Please note that we are not legally required to accept goods for refund if you have simply changed your mind. Mandatory 15% Restocking fees will incur and it is determined by the condition of the returned goods. Minimum restocking fee is 15% (only within 7 days of original invoice date). Items must be returned in their original condition and packaging. We will do our very best to accomodate requests. This policy is in effect to ensure that all customers purchasing items receive them in their original brand-new condition.

What happens when an item is out-of-stock?

Our Sales Team will contact you to discuss the ETA (Estimate Time Of Arrival) or alternative products. Customers can also choose to cancel the order without any fees.

Does Promotech special order items which are not currently sold online or in store?

Yes, we do! Please contact us to receive your special price and speedy delivery times.
We trust that we have been able to address most of your questions in this FAQ section. If you have any further queries, please feel free to contact us
Once again, thank you for choosing Promotech Inc as your computer & technology provider.