Return & Refund policy

Return Policy & Promotech Limited Guarantee

We at Promotech Inc. value all our customers and try to provide the best service where possible. If not fully satisfied with your purchase, let us help you as best as we can.

Every product you buy from Promotech.com is backed first by the product manufacturer’s or supplier’s warranty. Promotech.Inc’s 15 day limited guarantee may also apply. Promotech.Inc’s 15 day limited guarantee provides for either exchange or refund of qualifying merchandise. To determine if the product you wish to purchase qualifies for Promotech.Inc’s 15 day limited guarantee or if other coverage applies please contact us.

Software: Opened software, and Electronic Download Software (ESD), are not returnable. Unopened software, after 7 days of receipt of product, is also not returnable. All licensing sales are final. Defective software may be returned within 7 days of invoice date only for exchange of the same title.

Consumables and some other categories of products that do not qualify for Promotech.com 15 day limited guarantee have less extensive returns privileges and may be supported exclusively through the manufacturer’s or supplier’s warranty. Please check the item listing for specific details regarding individual products coverage. Terms and conditions may vary by manufacturer, supplier or product. Promotech.com will assist customers whenever possible in gaining satisfaction with product manufacturers and suppliers. No returns or refunds will be made for items that are special ordered for you or for unusual custom configurations of systems.

Defective/ Dead On Arrival Non-Software Products: Certain products may be approved for return if reported to us within the first 15 days after receipt. The return must be 100% complete, in original and resalable condition, with all original packaging, manuals, registration card(s) and software. Original delivery and related charges are not refundable. All late, non-defective, and/or incomplete returns are subject to 15% restocking fee.

Non-Defective Product Return. Customers may return most non-defective items to us within 15 days of invoice, either for credit or exchange. An automatic 15% restocking fee applies to all such returns. All delivery and related charges are not refundable.

All returns require are to be made to one of our Promotech Inc locations. Returned products must be in new condition, include original outer packaging, all software, registration cards, inner packing materials and other accessories. We reserve the right to refuse for return and charge a mandatory 15% restocking fee any. You can also review warranty coverage and returns privileges for any specific product in that item’s listing on our website.